Effective Date: June 25, 2025
Last Updated: June 25, 2025
At Teecreativa, we are committed to delivering top-quality custom apparel and ensuring your satisfaction with every order. While we do not accept returns for change of mind, we support returns for both defective and non-defective items under clearly defined conditions.
1. Returns
All items on Teecreativa.com are custom-printed on demand. Therefore, we only accept returns under the following conditions:
✔ We Accept Returns If:
- The item is defective (damaged, misprinted, or incorrect).
- You changed your mind but the product remains unused, unwashed, and in brand-new condition with original packaging and tags.
❌ We Do Not Accept Returns If:
- The item has been worn, washed, stained, or shows signs of use.
- You return an item without receiving prior approval via our customer support.
- The return is made after 30 days from the date the item was marked as delivered.
- The item was purchased on clearance, final sale, or promotional pricing.
⏳ Return Window:
- Returns must be initiated and postmarked within 30 calendar days of the delivery date.
📦 Return Method:
- Returns are handled by mail only.
- We provide a free return shipping label included in the package or upon request.
💰 Return Fees:
- No additional return fees will be charged.
- Customers are not required to return defective items unless instructed otherwise.
🏷️ Return Address:
30 N Gould St Ste N, Sheridan, WY 82801, United States
2. Refunds
You may request a refund or replacement if your item falls under the following issues:
- Blurry, faded, or low-quality printing
- Misaligned or misplaced design
- Product is significantly different from the description or preview
- Wrong item, size, or color received
- Item damaged during shipping
- Non-defective item returned in brand-new condition within the allowed window
📝 How to File a Claim:
Please contact us at [email protected] with the following details:
- Order number
- Clear photos of the item’s defect or damage
- Images showing size labels, color discrepancies, or misprints
- A photo of the shipping label
Our support team will review your claim within 1–2 business days and confirm whether a refund or replacement is appropriate.
💳 Refund Method:
- Refunds are processed to the original payment method.
- Processing time: up to 10 business days from the date we receive your return.
3. Replacements & Exchanges
- If the item is defective or incorrect, we will send a free replacement at no cost to you.
- We do not offer replacements for incorrect size or color selection due to customer error.
- Please refer to our size guide before ordering to ensure accuracy.
4. Order Cancellations & Modifications
We understand that mistakes happen.
- Orders can be modified or canceled within 24 hours of placing the order.
- After 24 hours or once the order has shipped, no changes or cancellations can be made.
- If you received a defective item after this time window, our 30-day quality guarantee still applies.
5. Additional Notes
- Errors in shipping address input by the customer are not covered by this return policy.
- Missed deliveries, refused parcels, or unclaimed packages may be subject to return shipping costs.
- For any concerns, please reach out. We’re here to help.
❓ Questions?
Our customer support team is always ready to assist.
📧 Email: [email protected]
📞 Phone: +1 (650) 410-7920